Direct Transfers Complaint Resolution
We’re proud of the fact that Direct Transfers is run by humans, not robots. Unfortunately, that also means there’s sometimes going to be errors. The best laid plans of mice and men still often go awry.
That’s a reason – but it’s no excuse. We take full responsibility for every mistake we make, and we want to make it right, not sweep it under the rug or shift blame. However, sometimes we don’t know a mistake has been made until you let us know.
If anything has gone wrong in your transfer process, whether big or small, please take a moment and let us know. You can call us, email us, or fill out the form below – no matter how you contact us, we’ll make sure to assign your case to one of our customer service specialists and get back to you as soon as possible.
We appreciate your patience with us while we get everything resolved. The Direct Transfers difference means that we can’t promise never to make a mistake, but we guarantee to resolve each one that we get.
Call us seven days a week at 1-866-653-9691 or fill out the form below any time.